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GDPR

At PETSHELPS, we are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard information. This GDPR Compliance Policy explains your rights under the General Data Protection Regulation (EU 2016/679) and how we comply with its requirements.


1. Data Controller

The data controller responsible for your personal data is:

Pets Loving

3405 CALLE CUERVO NW APT 1022

ALBUQUERQUE, NM 87114


 Email: contact@petshelps.org


2. What Personal Data We Collect

We may collect and process the following data:

  • Name, email address, and phone number
  • Donation and billing information (payment method, billing address)
  • IP address, browser type, device details, and website usage data
  • Communication preferences (e.g., newsletter sign-ups)


3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: When you sign up for newsletters, updates, or marketing.
  • Contractual necessity: When processing donations or providing services.
  • Legal obligation: When required by tax or financial reporting laws.
  • Legitimate interests: To improve our website, prevent fraud, and support our mission.


4. How We Use Your Data

Your data may be used for the following purposes:

  • Processing donations and issuing receipts
  • Communicating with you about our projects, campaigns, and events
  • Improving our website and donor experience
  • Ensuring the security of our systems and services
  • Complying with applicable laws and regulations


5. Data Retention

We retain personal data only for as long as necessary:

  • Donation records: as required by tax and accounting laws
  • Contact details: until you unsubscribe or request deletion
  • Analytics data: stored only in anonymized or aggregated form


6. Data Sharing & Transfers

We do not sell or rent your personal data. We may share data only with:

  • Payment processors (e.g., Hoodpay, Stripe, PayPal) for secure donations
  • Service providers assisting with hosting, analytics, or communications
  • Authorities if required by law

If we transfer your data outside the European Economic Area (EEA), we ensure safeguards such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.


7. Your GDPR Rights

As a data subject under GDPR, you have the right to:

  • Access – Request a copy of the data we hold about you
  • Rectification – Correct inaccurate or incomplete information
  • Erasure (“Right to be Forgotten”) – Request deletion of your data
  • Restriction – Limit how we process your data
  • Data Portability – Receive your data in a structured, machine-readable format
  • Object – Opt-out of certain processing activities, including marketing
  • Withdraw Consent – Withdraw consent at any time (without affecting prior lawful processing)

To exercise your rights, contact us at contact@petshelps.org.


8. Data Security

We use technical and organizational measures to protect your data, including encryption, secure payment processing, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection.


9. Cookies & Tracking

We use cookies and tracking technologies in line with our Cookie Policy. You can manage preferences via your browser settings.


10. Complaints

If you are located in the EU/EEA and believe we have not handled your data properly, you have the right to file a complaint with your local Supervisory Authority.


11. Updates to This Policy

We may update this GDPR Compliance Policy to reflect legal or operational changes. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions about this GDPR Policy or your data rights, please contact:


PETSHELPS

3405 CALLE CUERVO NW APT 1022

ALBUQUERQUE, NM 87114


Email: contact@petshelps.org